What do these four have in common?

Alan Alda. The FBI. Seth Godin. The ACLU. What do they have in common? Alan Alda is most known for his acting, especially on the long-running TV show M*A*S*H; he’s also an author, speaker, and teacher. The FBI’s Chris Voss was their lead international kidnapping negotiator; he’s now a negotiation consultant, teacher, and speaker. Seth Godin is a marketer, speaker, …

gljudson Empathy, Negotiation

The danger of “how to” scripts

There’s growing awareness that excellent communication is a make-or-break factor for success, whether for an individual leader developing their career, or an executive team running a large organization. But just how can a leader become more empathetic and more prepared to have these challenging, often difficult, yet essential conversations-that-matter? One could start with books; there are plenty out there, many …

gljudson Better conversations, Empathy, Leadership

Are you part of the 69%?

Sixty-nine percent. That’s how many managers say there’s “something about their role” that makes them uncomfortable communicating with their employees. It’s from a research survey conducted in 2016 by Interact Authentic Communication. I’d be very interested to know how many non-managers are uncomfortable communicating with their managers. I’m guessing it would be at least 69%, and probably more. I find this …

gljudson Better conversations, Empathy

Five common myths about empathy

What do you believe about empathy? I asked that question on my social media channels, and was fascinated by the range of responses. 1. Empathy is hard (and you’re already overworked and overwhelmed). Empathy can seem difficult because we feel vulnerable when we allow ourselves to experience it. In fact, though, empathy is a natural part of who we are …

gljudson Empathy

Are there alternatives to win-lose negotiation?

Negotiation. Someone wins. Someone else loses. One person gets what they want. The other person doesn’t. How often do we “win,” only to discover that it’s a hollow victory? What we said we wanted feels different from the “winning” outcome. How often do we “win,” only to discover that the relationship with the other person is irreparably damaged? How often do …

gljudson Conflict, Empathy, Negotiation