Well, what did you expect?

Last week, I facilitated a two-and-a-half-day boot-camp-style workshop. It was intense. Especially since after the first hour and a half, participants were upset, complaining, and threatening to leave. By the end of the second day, they were raving fans. It all came down to expectations The marketing and pre-workshop emails hadn’t set expectations about what was going to happen. People …

gljudson Leadership

For what?

“Thank you.” It’s polite, grateful, and appreciative. Hopefully, it’s also sincere and warm. “Thank you.” It’s nice to hear. But if “thank you” is all you say, you’re missing several important opportunities. When someone hears you state the specific thing you’re grateful for, they feel seen, valued, and truly appreciated. When they only hear a generic “thank you,” it can feel offhand …

gljudson Leadership

The high cost of poor communication

Sixty-five to 75% of change initiatives fail. Seventy percent of the spread between bad and good organizational culture is 100% due to leadership and management. Sixty-nine percent of the time, people quit because of their boss, not because of their job. All too often, known risk factors aren’t attended to until they blow up into big problems. We know all …

gljudson Leadership

Change your beliefs, change your life

If you believe… If you believe that negotiation is hard and you have to be mean and nasty to get what you want … I want you to believe you can negotiate successfully from a place of empathy and understanding. If you believe that conflict is scary and to be avoided … I want you to believe you can hold …

gljudson Leadership

Are you part of the 69%?

Sixty-nine percent. That’s how many managers say there’s “something about their role” that makes them uncomfortable communicating with their employees. It’s from a research survey conducted in 2016 by Interact Authentic Communication. I’d be very interested to know how many non-managers are uncomfortable communicating with their managers. I’m guessing it would be at least 69%, and probably more. I find this …

gljudson Leadership

Mindset: the new diversity

I read an article recently – and I’m kicking myself for not making a note of where it was and who wrote it – in which the author, a consultant, commented on an executive meeting he was attending at a client site. The meeting included people of different ethnicity, religion, color, and gender. Partway through the meeting, the consultant looked …

gljudson Leadership

Why problems don’t go away

Why don’t problems go away? One simple reason. You don’t do anything. You don’t take action. You just complain about it. “I can’t believe we’ve had that old lawn mower sitting in the garage all these years.” “Why is that lawn mower is still sitting in the garage?” “That lawn mower doesn’t work.” “Ouch! I just tripped over that stupid …

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Me, interviewed: it’s all about strategy!

I had the pleasure of being interviewed by my colleague and friend Nina Woodard, SPHR, GPHR, MBA, on the San Diego HR Insights Hour talk show in mid-December 2016. Topic: embracing change and planning for success in the upcoming year. (So yeah, it’s relevant no matter what the date is when you’re reading this!) It was a fun conversation – …

gljudson Leadership