Resources: tools, papers, and books
Communication Tools: the Five Questions
Five simple questions that will instantly (if you use them!) improve your communication skills. Questions I use all the time to help me say what I want to say and get the results I want to get.
Action Papers & White Papers
An “action paper” is an extended article with specific action steps to create change. These are PDFs formatted to read easily on your computer screen, although of course you can print them out as well.
A “white paper” is an opinion piece, which may or may not have action steps included. I format these PDFs in the same way as the Action Papers – and I also request that you provide your first name and email address to receive these substantive pieces.