But I don’t know what to say!

I was gently taken to task last week by a Black friend who said she “would have welcomed a message” from me when the Black Lives Matter protests started after the police murder of George Floyd. I won’t deny it: that stung, and it should have stung. I deserved it. The challenge for so many of us white people is both …

gljudson Better conversations

Micromanaging: a communication problem?

Most people have had to work for or with a micromanager at some point in their career. (If you’re one of the lucky few who haven’t, congratulations – and I hope your luck holds!) Micromanagement, according to Wikipedia, is: a management style whereby a manager closely observes and/or controls and/or reminds the work of his/her subordinates or employees. Micromanagement is …

gljudson Better conversations, Management & Leadership

Brainstorming … with a remote team

Trying to figure out how to brainstorm on video? Wondering what you can do to pull your remote team into a brainstorming session that will actually work? (Yes, your suspicion that brainstorming sessions are often less than wonderfully effective is true!) In this video, I share my two top approaches for effective brainstorming with remote team – OR in person. And …

gljudson Better conversations, Video

Communication for Managers – Styles and Solutions

Communication is one of THE most important skills for managers. How you communicate impacts everything you and your team do every day. Delegation, explaining goals, defining expectations, giving feedback, handling conflict and disagreement – it’s ALL ABOUT your ability to communicate well – your communication skills. And that starts with understanding the five different communication styles, as I describe in this video. …

gljudson Better conversations, Video

Managing gossip in the workplace

As a first-line manager or supervisor, how can you manage gossip in the workplace? How can you squash gossip without being viewed as a mean manager or as the “word police”? Workplace gossip is never a good thing – it creates anxiety, it excludes people, it generates mistrust and disengaged, anxious employees. Fortunately, there are a few simple things you …

gljudson Better conversations, Management & Leadership, Video

Stop the brainstorming madness!

Brainstorming for creativity, idea-generation, and problem-solving has been around for a long time. But I’ll bet that, at least some of the time, it makes you – and your team – uncomfortable. And I’ll also bet that, maybe most of the time, you don’t get the results you’d hoped for. There are good reasons for this. To work well, brainstorming …

gljudson Better conversations

Are you contagious?

Did you know that your attitude is contagious? So is everyone else’s. A client noticed that when one of his consistently negative and cranky co-workers went on vacation, the whole office lightened up … until the co-worker came back. And it wasn’t even anyone he worked with directly. Everyone has days when they’re less than bright and bubbly. We’re human, after …

gljudson Better conversations, Management & Leadership

Gossip, venting, or mentoring?

Is it gossiping when you vent to your spouse or a friend about a frustrating co-worker? How about when you discuss that co-worker with another co-worker? Or when you tear your hair out about the situation with an advisor? Pretty fine lines, aren’t they? And it’s easy to think it’s all harmless when … maybe it isn’t. Let’s look at …

gljudson Better conversations

Got a tough feedback challenge?

I once worked with someone who was, let’s say, an extreme health enthusiast. He ran marathons for fun, and ate raw garlic for his immune system and cholesterol. He was smart and good at his job … and we all thought he was probably an interesting person, but no one wanted to get close enough to find out. A colleague …

gljudson Better conversations, Management & Leadership

How does your team think?

Every now and then, Amazon puts a really good book on their Amazon Kindle sales. I would never have come across Time to Think: listening to ignite the human mind, by Nancy Kline, if it hadn’t showed up as a 99-cent special one day. (Sorry, everyone, it’s back up to its regular digital price of $5.99, $12.99 for the paperback, and still …

gljudson Better conversations