When things are deeply weird

As leaders, how are we to handle events that happen outside the company, but have a significant impact on our employees? This is a question that comes up more often than one might prefer. On 9/11, I was still working in corporate, an executive in a midsize technology company on the U.S. West Coast. We had a number of employees …

gljudson Better conversations, Management & Leadership

Hey. Thanks!

It’s Thanksgiving week here in the United States. Thanksgiving is traditionally a time to “be thankful” for what we have. Depending on how you look at it, we either have a lot to be thankful for, or notsomuch, or somewhere in between. As the saying goes, your mileage may vary, and I’m not here to tell you how you “should” …

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The most important leadership skill?

As a leader, which is more important: good people skills or good communication skills? Perhaps they’re inseparable. Perhaps it’s impossible to have good people skills without good communication skills – and if you’re a good communicator, you’re probably also good with people. “Communication” is often viewed as the ability to convince, negotiate, explain, and so on. Those are all great …

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But I don’t know what to say!

I was gently taken to task last week by a Black friend who said she “would have welcomed a message” from me when the Black Lives Matter protests started after the police murder of George Floyd. I won’t deny it: that stung, and it should have stung. I deserved it. The challenge for so many of us white people is both …

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Micromanaging: a communication problem?

Most people have had to work for or with a micromanager at some point in their career. (If you’re one of the lucky few who haven’t, congratulations – and I hope your luck holds!) Micromanagement, according to Wikipedia, is: a management style whereby a manager closely observes and/or controls and/or reminds the work of his/her subordinates or employees. Micromanagement is …

gljudson Better conversations, Management & Leadership

Brainstorming … with a remote team

Trying to figure out how to brainstorm on video? Wondering what you can do to pull your remote team into a brainstorming session that will actually work? (Yes, your suspicion that brainstorming sessions are often less than wonderfully effective is true!) In this video, I share my two top approaches for effective brainstorming with remote team – OR in person. And …

gljudson Better conversations, Video

Communication for Managers – Styles and Solutions

Communication is one of THE most important skills for managers. How you communicate impacts everything you and your team do every day. Delegation, explaining goals, defining expectations, giving feedback, handling conflict and disagreement – it’s ALL ABOUT your ability to communicate well – your communication skills. And that starts with understanding the five different communication styles, as I describe in this video. …

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Managing gossip in the workplace

As a first-line manager or supervisor, how can you manage gossip in the workplace? How can you squash gossip without being viewed as a mean manager or as the “word police”? Workplace gossip is never a good thing – it creates anxiety, it excludes people, it generates mistrust and disengaged, anxious employees. Fortunately, there are a few simple things you …

gljudson Better conversations, Management & Leadership, Video

Stop the brainstorming madness!

Brainstorming for creativity, idea-generation, and problem-solving has been around for a long time. But I’ll bet that, at least some of the time, it makes you – and your team – uncomfortable. And I’ll also bet that, maybe most of the time, you don’t get the results you’d hoped for. There are good reasons for this. To work well, brainstorming …

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Are you contagious?

Did you know that your attitude is contagious? So is everyone else’s. A client noticed that when one of his consistently negative and cranky co-workers went on vacation, the whole office lightened up … until the co-worker came back. And it wasn’t even anyone he worked with directly. Everyone has days when they’re less than bright and bubbly. We’re human, after …

gljudson Better conversations, Management & Leadership