What do we do next?

This has been an unbelievably weird, wild, difficult year. An unprecedented number of catastrophic, profoundly painful events have caused immense loss and suffering for a tremendous number of people across the United States and around the world. Parallel to these in-the-moment events are revelations of long-ongoing acts of harassment and violence against various groups of people deemed “not like us” …

gljudson Better conversations, Conflict

It’s not my fault!

Most people don’t want to believe that they are the difficult person who’s causing a problem, or that they have any part in a miscommunication, disagreement, or conflict. That’s not just my opinion; it’s borne out by a recent survey conducted by Fierce, Inc. (founded by Fierce Conversations author Susan Scott) and Quantum Workplace. According to the report, only half of …

gljudson Better conversations

When you have every right …

Someone did something wrong. Something happened, outside of your control but within theirs, that impacted you in a hurtful, time-consuming, or perhaps even expensive way. You have every right to be angry. Pissed off. Annoyed. Frustrated. Forget this empathy horsepucky – you’re mad, and you’re going to tell them all about it. Hold on a minute! There’s a big misconception …

gljudson Better conversations, Conflict

Got difficult people?

The question I’m asked most often is, “How do I deal with difficult people?!” Of course, difficult people come in many shapes and sizes. There’s the gossipy co-worker and the nitpicky boss, the micro-managing manager and the insensitive colleague, the drama queen and the “my way or the highway” king, and so on (and on…) – and each type is …

gljudson Better conversations, Difficult people

The danger of “how to” scripts

There’s growing awareness that excellent communication is a make-or-break factor for success, whether for an individual leader developing their career, or an executive team running a large organization. But just how can a leader become more empathetic and more prepared to have these challenging, often difficult, yet essential conversations-that-matter? One could start with books; there are plenty out there, many …

gljudson Better conversations, Empathy, Leadership

Are you part of the 69%?

Sixty-nine percent. That’s how many managers say there’s “something about their role” that makes them uncomfortable communicating with their employees. It’s from a research survey conducted in 2016 by Interact Authentic Communication. I’d be very interested to know how many non-managers are uncomfortable communicating with their managers. I’m guessing it would be at least 69%, and probably more. I find this …

gljudson Better conversations, Empathy

Are you okay?

Simple questions. The answers seem straightforward. But are they? It’s a matter of interpretation. And misinterpretation can lead to fractured relationships, undercut credibility, and delayed projects. The question: “Are you okay?” Pat: “No.” Devon: “Yeah.” What Pat really means: “I have a headache and I’m tired; I don’t feel well, and that’s not okay.” What Devon really means: “I have a headache and I’m …

gljudson Better conversations

Does empathy belong in the workplace?

What’s your biggest challenge in feeling understood? Not just thinking or believing that the other person understands what you’re saying. Truly feeling understood. Does that seem like a weird question? I ask because for each of us as individuals, the deepest goal of communication is to feel (not just “be”) understood. This is more than intellectual understanding; it’s the experience of connection with another person …

gljudson Better conversations