Policies and Privacy

Privacy

I respect your privacy and I’m committed to protecting it, as described in this Privacy Policy.

I never share email addresses, names, or any other client information without explicit permission from the email owner.

My website sign-up forms allow you to enter your email address and your name so I can send you periodic emails including my blog posts, links to other resources I hope you’ll find useful, and occasional information about service or product offers. You can easily unsubscribe at any time simply by clicking the link at the bottom of the email.

Removing all your information from my files, according to GDPR regulations, is equally easy; simply notify me that you’d like me to do so, and I will.

Like most sites, this site collects information (log data) that your browser provides automatically. This includes things such as your IP address, browser type and version, statistics about pages visited, time spent, and so on. This information is unrelated to the sign-up forms (and quite frankly, I seldom look at my statistics!).

Email Information

If you choose to correspond with me through email, I may retain the content of your email messages together with your email address and my responses. I provide the same protections for these electronic communications that I employ in the maintenance of information received online, mail, and telephone. This also applies when you register for my newsletter, sign up through any of my products or offers using your email address, or make a purchase on this site. For further information see the email policies below.

Specific email policies

I’m committed to keeping your email address confidential. I never sell, rent, or lease email subscription lists to third parties, and will not disclose your email address to any third parties

I maintain the information you send via email in accordance with applicable federal law.

In compliance with the CAN-SPAM Act, all email sent clearly states who the email is from (me!) and provides clear information on how to contact me. In addition, if you no longer wish to receive my newsletter or promotional materials you may opt-out of receiving these communications by clicking on the unsubscribe link in every email.

Cancellations ~ Rescheduling ~ Refunds ~ and Guarantees (oh my!)

If you’ve scheduled time with me and you need to reschedule or cancel, I expect at least 24 hours’ notice; if I’m travelling to meet with you in person, I expect at least one week’s notice plus payment of costs to reschedule or, if you’re cancelling, any non-refundable travel fees (air fare, hotel, etc.). Cancellations (rather than reschedules) may include a full or partial fee, depending upon timing and circumstances.

One-on-one time included as part of a program is additionally controlled by the terms of the program; please read the program page and your welcome email for details.

In-person workshops are non-refundable within two weeks prior to the scheduled workshop. Within one month (30 calendar days) prior to the workshop, 50% of your fee is refundable.

All online programs have individual guarantee policies; please read the Guarantee section of the program you’re interested for specific details.

I also understand that life happens. If it’s truly an emergency, let’s talk about it.