Extended discussions of common problems

faced by managers, supervisors, leaders, and teams.

The papers are formatted for easy reading on your computer screen – and – yes – even on your mobile device. With the exception of the Glossary, they’re all presented in landscape layout instead of the typical portait orientation, they’re equally suited to printing (if you must!) since they use a sidebar-plus-main-content structure.


A glossary of Diversity, Equity, Inclusion, & Belonging termsA photo of Scrabble letters spelling WORDS

Confused about what people mean when they talk about cisgendered? Wondering what the + means in LGBQTIA+?

And more.

So was I. And I realized that if I was confused, others might be too. So I built a glossary. And it grew. And grew. There are still plenty of things missing, and I’m sure it’s not just incomplete, but also occasionally inaccurate.

Still, I hope it will help you do better, understand more, and communicate more clearly.

Click to download the PDF

Why Change Initiatives FailWhy Change Initiatives Fail

We’ve all seen it – and perhaps been in the thick of it.

Executive leadership goes to great expense developing exciting plans for strategic change initiatives – culture change, reorganization, new systems and processes.

Six, eight, twelve months later, everyone’s looking around and wondering what just happened? Wasn’t something supposed to change?

Change initiatives fail more often than they succeed.

This paper explains why and offers a step-by-step process for making sure your next strategic change initiative is different. 

Click to download the PDF

How to convince your manager to support your professional educationScrabble letters spelling LEARN

Ready to take a training program (such as the Empowered Leadership course)? Want to go to a conference? This step-by-step guide will walk you through the process of presenting your case to your manager, clearly and specifically.

Click to download the PDF

Performance Improvement Plan checklistBlue neon sign reading EXPECTATIONS

Ugh. No one likes having to put an employee on a performance plan.

But when you have to do it, use this checklist to make sure you’re covering all the necessary steps.

Click to download the PDF

The Discipline of Reflective Review: 7 questions to improve your focus, increase your productivity, and achieve your goals

The discipline of reflective reviewThis paper answers the question Why don’t we feel more successful after all our hard work?

With seven questions plus five minutes each day, or 15 minutes on a Friday afternoon, you can change the trajectory of your career and your business.

It takes discipline, but it doesn’t take much time.

Click to download the PDF

“I’ve used the Reflective Review process for the last three weeks, and while it does take discipline to work through the questions, it has truly helped keep me grounded and much more objective and aware of myself inside my new job.”

~ Rochelle Nardelli, Account Consultant, New Jersey