Resources (yes, they’re free)
The Leadership Communication Skills Assessment is a nine-question quiz whose results offer insights into how well you connect with the important people in your career and life.
The Five Most Challenging Employee Types ~ and how to manage them
This e-booklet gives clear pointers and practical tools on managing some of the most difficult (and often destructive) types of employee. Your email address is all that’s required to download the booklet.
I’ve written several papers on the subject of personal and organizationl change These are PDFs formatted to read easily on your computer screen, although of course you can print them out as well.