Sniffles? Sore throat? Resistance?

Sniffles and a sore throat are symptoms. Could be a cold, could be the flu, maybe RSV or Covid, or any number of other ailments. Resistance is a symptom. It’s not The Thing that’s keeping people from participating fully with your change initiative. It’s a symptom of something else, and treating it as if it were “just” resistance is not …

It’s not your imagination (with a formula!)

I wrote last week about CEO concerns around change and disruption. That was before I saw recent research from the consulting giant Accenture, which indicates that the rate of change over the last four years has accelerated 183 percent. So, yeah, it’s not your imagination: change really is coming at us faster than ever before. Last year alone, according to that …

Change is … the new black

Yes, I said it: change is the new black. It’s a cliché, certainly. But the rate – and impact – of change is not stopping. If you want a different cliché, I could say it’s the “new normal.” CEOs of major corporations, according to a recent study from consulting firm Alix Partners, are worried. They’re worried that they don’t have …

You can’t do change perfectly

There’s no such thing as “perfect” change, no matter how well or how thoroughly you plan. As boxer Mike Tyson observed, “Everyone has a plan – until they get punched in the mouth.” Change is inherently unpredictable and uncertain, and expecting it to be anything else will earn you the equivalent of a punch in the mouth. While not physically painful or …

The Amazing, Astounding Power of Words

If you know ancient myths and fairy tales at all, you know that knowing someone’s “true name” gives you power over them. This isn’t as far-fetched as you might imagine. Words form identity, and identity is at the root of culture, in organizations, teams, communities, and families. Culture change starts by identifying where you are so you know what needs …

A Logophile Battles Buzzwords

Let’s start here: buzzwords aren’t the same as jargon, though jargon can become a buzzword. I wrote more about that here. Oh, wait. You’re probably wondering what a “logophile” is. A logophile is a lover of words and their meanings, and that is most definitely me. Which is why buzzwords bother me. A lot. Buzzwords. There are certain words that …

Culture, identity, and change

All change is culture change. And all culture includes identity. Two simple statements with a lot to consider. Let’s unpack them. All change is culture change This one is fairly simple to explain, though not so simple in practice. Any time you change how something is done – whether it’s a systems change, a process change, a reorganization, new technology, …

Looking at Trust (a little differently)

The more I think about it, the more convinced I am: trust is essential for a good culture. (I know. Obvious, once it’s down in print, right?) And this is true whether we’re talking about a company, a team, a family, a community – anywhere where there’s more than one person. (Hmm. More than one person? Maybe trust within and …

Where does Poor Performance come from?

What’s at the root of so-called “poor performance”? We tend to look at an employee’s – or friend’s, family member’s, customer’s, a stranger’s – behavior as a “thing,” an entity unto itself. But is it really? We look at an employee’s behavior, whether “good” or “bad,” and call it “performance.” But performance doesn’t come out of nowhere. It’s always based …

How do you want to be led?

Has anyone ever asked you that question – how do you want to be led? Have you ever asked your team that question? If you were fortunate enough to be offered training in leadership, you’re probably familiar with the concept of situational leadership, which suggests providing different levels of support and guidance to your people based on the … ahem … situation. …