The high cost of poor communication

Sixty-five to 75% of change initiatives fail.

Seventy percent of the spread between bad and good organizational culture is 100% due to leadership and management.

Sixty-nine percent of the time, people quit because of their boss, not because of their job.

All too often, known risk factors aren’t attended to until they blow up into big problems.

We know all these things. But do we have any idea how expensive this is?

Lost productivity.

Employee turnover.

Poor quality.

Bad service.

Missed opportunities.

Customer dissatisfaction.

All directly impacting the bottom line.

And all because of a single foundational problem: poor communication.

That’s it. It’s that simple.

And that complex.

Statistics are drawn from Gallup’s engagement surveys

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