Do you conversate?

It’s weird. As I said to someone this morning, we just assume we know “how to communicate” because we know how to talk and how to write. Dare I say – HA! And as I’ve said before, too much so-called “communication” is actually telling, and not communicating at all. It’s all top-down telling, whether from leaders to managers and employees or, …

The power of Fuzzy Goals

Whether personally or professionally, we’re creating change all the time. Sometimes it’s on purpose. Sometimes it’s by default or by accident. Sometimes it’s because it’s been imposed upon us from outside of our control. But it’s happening all the time. There’s a lot (a lot!) we can do to get better at change, whether it’s a choice or it’s external. One …

A New Model for Change

I’ve often said that I’m not a fan of models and blueprints. And yet, despite that fact, I’m here to write about a model of change. Why? Because this isn’t a model of how to do change. It’s a model of the factors that impact change, regardless of what type of change it is, and regardless of whether or not it succeeds. …

Do you communicate?

Once upon a time, I met a business consultant who told me she never advises her clients to communicate about change. “Just do the change,” she said. After picking my jaw up off the floor, I excused myself and went to talk with someone else. Not letting people know about what’s coming and why – it is, as I’m sure you’re …

A Logophile Battles Buzzwords

Let’s start here: buzzwords aren’t the same as jargon, though jargon can become a buzzword. I wrote more about that here. Oh, wait. You’re probably wondering what a “logophile” is. A logophile is a lover of words and their meanings, and that is most definitely me. Which is why buzzwords bother me. A lot. Buzzwords. There are certain words that …

Do you trust YOU?

Something interesting came up in conversation with a friend last week. We were talking about communication, and the ways in which that word – “communication” – doesn’t mean enough. I’ll go into more on that in a future article, but for now, what I want to tell you about is something she said that kinda blew my mind. To truly listen, …

Be careful what you say!

Change and Communication. Everyone – including me! – tells you to communicate about change. Tell people the why, what, and how. Multiple times. Listen to what they have to say – they’ll have valuable input. And they’ll help you understand how the change is affecting them, so you’ll know how to respond. Communicate! And it’s all true. But there’s one thing people …

Is change hard? Or …?

There’s a common belief that change is hard. I disagree. I think mostly change is uncomfortable. The human brain loves routine, habit, consistency, familiarity. Shifting away from that – creating change – means the brain has to work harder… and fundamentally, the brain prefers to be lazy. It’s a neurobiological energy-conservation thing, as I wrote about here. Leaders of change in …

What does “communication” actually mean?

Everyone agrees that leaders need to communicate. But what does that actually mean? Most people learn to talk and express what they want and what they’re thinking as young children. They learn in school to answer questions, and to write essays and papers. And then we get into the workplace and we believe communication will “just happen.” But does it, really? …

An under-appreciated leadership skill

Learn to write. I’m not suggesting you need to be the next Pulitzer Prize winner or that you should write a Great American Novel. I am stating that the better you are at writing, whether it’s an email, a PowerPoint deck, a Slack message, or even a text, the more successful you’ll be. Don’t agree? Just think of the endless …